A few weeks ago, I decided to send an email to the Cardiff and Vale University Health Board regarding homeopathy on the NHS.
I asked them if they had any information about spending on it, and if they had it, to send it on to me under the FOIA. First response was “We’re not sure, We’ll get back to you when I have more information.”
So, I waited. And I waited. And waited some more.
Just over two weeks later, I sent another email saying “Do you have the information yet”
I got an automatic out-of-office response saying the person who had emailed me originally had gone on holiday and wasn’t going to be back till January 2011. How annoying. Luckily, she had delegated her job to someone else, so I sent them an email.
The response I got was another out-of-office email, saying they’d be back in the office the following Monday. It was quickly followed by an actual response saying they’d look into it when they got back to the office.
And again, I waited.
Another week passed without any further correspondence. Getting a little annoyed, I sent another email asking if they had the information yet. Once again, out-of-office reply. They’d be back in the office on the 11th September. So, I figured I’d wait and send another email then.
However, today, I was sent a very pleasing email which I will print in full here:
Dear Mr Morgan, I’ve been asked to reply to you on behalf of Estelle Hitchon in connection with your query regarding homeopathic care. Apologies for the delay in getting back to you. However, I am able to let you know that we do not offer any homeopathic treatment here at Cardiff and Vale University Health Board. If I can help in any other way please let me know. Many thanks.
Hooray! This means that Cardiff and the Vale are a homeopathy free zone!
Congratulations to the Cardiff and Vale University Health Board. You are awesome.